The Annual Care Visit
Because a Purelay is made entirely from living materials, it deserves the kind of attention that only a trained specialist can give.
Schedule your Annual Care Visit
Every year, your dedicated Purelay service executive visits your home at a time that suits you — not for a routine check, but for a thorough, hands-on assessment of your mattress from surface to core, followed by a deep clean and any restorative work it requires.
Layer Integrity
The visit begins with a complete inspection of the mattress layer structure.
Surface Condition
The cover and upper surface are checked closely before deep cleaning begins.
Edge Support
Edge support is reviewed to confirm consistent comfort and stability.
Natural Response
The behaviour of each natural material is reviewed by a trained specialist.
A specialist-led care process for living materials.
The Annual Care Visit protects the comfort, resilience, and natural performance of your mattress year after year.
A professional-grade steam treatment penetrates the cotton cover and upper layers, eliminating dust mites, allergens, and residual moisture using only heat and water — no chemical agents.
Natural latex, wool, and coir each receive appropriate conditioning to maintain elasticity and resilience.
Coil tension, layer alignment, and cover tension are reviewed and corrected where needed.
Any component requiring replacement is arranged at no additional charge within the service warranty.
A record of care, kept for as long as you own your Purelay.
At the close of every visit you receive a written post-visit report — what was found, what was done, and what to expect before the next annual visit.
- Complete inspection summary
- Cleaning and restorative work record
- Next-care recommendations
Natural materials are not fragile. They are enduring. With the right care, a Purelay mattress will outlast any synthetic alternative by years.
The Annual Care Visit is our commitment to standing behind that claim, in person, every single year. Included with every Purelay mattress.
Contact your executive to book